Customer Grievance Redressal Policy

Shaurya Preparatory Institute

Last Updated: Date - 14-02-2025

1. Introduction

At Shaurya Preparatory Institute, we are committed to providing high-quality education and excellent customer service. This policy outlines the process for addressing concerns effectively and transparently.

2. Objectives

  • To provide a formal mechanism for resolving grievances.
  • To ensure a fair and timely resolution process.
  • To enhance our services based on feedback.

3. Scope of the Policy

This policy applies to grievances related to:

  • Course content, faculty, and training quality.
  • Payment and refund issues.
  • Study materials and online test platforms.
  • Misconduct by staff or students.

4. Grievance Registration Process

Step 1: Informal Resolution

Discuss the issue with the concerned faculty or staff member.

Step 2: Formal Complaint Submission

If unresolved, submit a grievance via:

  • Email: info@spishirdi.com
  • Phone: +91-7055703090
  • Website Form: Submit here
  • In-Person: Visit our office at Behind 1000 Rooms Bhakta Niwas, Nagar Manmad Highway, Shirdi, Tal. - Rahata, Dist. Ahilyanagar, Pin Code - 423109, Maharashtra, India

Step 3: Acknowledgment & Review

We acknowledge complaints within 48 hours and review them within 7 working days.

Step 4: Resolution & Communication

Resolution will be provided within 15 working days. If further investigation is needed, an updated timeline will be communicated.

5. Escalation Process

If unsatisfied, escalate to:

  • Grievance Redressal Officer (GRO): Abhishek Sir – gro@spishirdi.com
  • Higher Management: admin@spishirdi.com

6. Confidentiality & Protection

All grievances are handled confidentially, and no complainant will face discrimination for filing a grievance.

7. Monitoring & Continuous Improvement

We review grievances regularly to improve our services.

8. Contact Information

  • Institute Location: Shaurya Preparatory Institute, Shirdi Saibaba
  • Phone: +91-7055703090
  • Email: info@spishirdi.com
  • Website: https://spishirdi.com

By using our services, you agree to this Grievance Redressal Policy.